Training for State Users on NLI Process

An instructor-led training course for State Operations Users will be offered on two dates in October. The course will be taught in-person at the Ground Floor Training Room of the CSC facility in Raleigh and will include hands-on training. The course will be limited to 45 participants.

Registration is now open. Following is more information about the course, when it will be offered, and instructions for how to enroll:

Non-Live Interaction (NLI) Process for State Users Training

Tuesday, October 13, 2015 - 1:00 p.m. to 3:00 p.m.

Thursday, October 22, 2015 - 9:00 a.m. to 11:00 a.m.   

Course Description
This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) Process within NCTracks.  

Course Objectives
At the end of the training, course participants will be able to:

  • Submit an NLI request

  • Identify NCTracks Operation Contact Center's responsibility

  • Identify NCtracks Functional Area Subject Matter Expert's (SME) responsibility

  • Search for NLIs within the Operations Portal

 

State Operations Users can register for the course in SkillPort.  Logon to the secure NCTracks Operations Portal and click the Other tab to select "Learning Management System." Once in SkillPort, select State Operations Training in the Catalog and open the folder labeled "Instructor Led Training (ILT) On-site." The course can be found in the sub-folder Call Center. (Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.)