Attention: State Operations Users October 2021 Training for State Operations Users Now Available

Registration is open for the Oct. 2021 instructor-led training courses listed below. Slots are limited. NCTracks Zoom courses can be attended remotely from any location with a computer and internet connection. Please note that as of Jan. 1, 2021, training will be conducted through Zoom; individualized meeting information has been created for each course. Please see the Training Enrollment Instructions section below for registration details.

 

NLI State Refresher (Zoom)

Wednesday, Oct. 13, 2021, 10:00 a.m. – Noon    

This course will guide State users through searching, requesting, and understanding the Non-Live Interaction (NLI) process within NCTracks. At the end of this training, authorized users will be able to:

  • Submit an NLI request
  • Identify NCTracks Operations Contact Center’s responsibility
  • Identify NCTracks functional area Subject Matter Expert’s (SME) responsibility
  • Search for NLIs within the Operations Portal Meeting Information

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 019 8518#
  3. Press the # key 
  4. Enter meeting passcode 7538200264#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1600198518?pwd=N2w1bTc5dmhVYWpHRThQV0prYjVadz09
  • Providers may choose to use the computer audio instead of dialing in

 

Report2Web-State Refresher Training (Zoom)

Monday, Oct. 18, 2021, 10:00 a.m. – Noon  

This course Provides authorized users access to new and historical reports and files stored on the NCTracks server.

At the end of this training, authorized users will be able to:

  • Log in to Report2Web
  • Navigate through Report2Web
  • Understand versions and dates of reports
  • Search and filter
  • Review file formats
  • Open a file
  • Print and export reports

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 622 0606#
  3. Press the # key 
  4. Enter meeting passcode 1273367262#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1606220606?pwd=bksvWDZQZUNGWTNDQ1ptamxaMEpzUT09
  • Providers may choose to use the computer audio instead of dialing in

 

Provider Applications-State Refresher (Zoom)

Wednesday, Oct. 20, 2021, 10:00 a.m. – Noon.   

This course will guide authorized users through the Provider Application process. At the end of training, authorized users will be able to:

  • Identify various provider applications
  • Explain the purpose of each application type
  • Explain how provider applications are submitted within the NCTracks Provider Portal
  • Explain how provider applications are processed within the NCTracks Operations Portal

 

Meeting Information

Follow the steps below for audio and visual access to the Zoom online training sessions: 

  1. Dial US Toll Free 833-568-8864
  2. Enter meeting ID 160 889 9553#
  3. Press the # key 
  4. Enter meeting passcode 9667836664#
  5. From an internet browser, enter the URL https://gdit.zoomgov.com/j/1608899553?pwd=R1FZR3Q1dW1ka3IwYTRuSlhSSldNQT09
  • Providers may choose to use the computer audio instead of dialing in

 

Training Enrollment Instructions

State operations users can register for these courses in SkillPort, the NCTracks Learning Management System. Log onto the secure NCTracks Operations Portal and click the Other tab to select Learning Management System. Once in SkillPort, select State Operations Training under Catalog and open the appropriate folder labeled ILT Remote via WebEx (although this is the sub-folder name, please note that, as previously mentioned, courses will now be conducted via Zoom and not WebEx).

Refer to the Quick Links on the public State and Fiscal Agent Operations Users home page for detailed instructions on how to use SkillPort.