NCTracks Provider Training Available in January 2019

Registration is open for the January 2019 instructor-led provider training courses listed below. Slots are limited.

WebEx courses can be attended remotely from any location with a telephone, computer and internet connection. Note that the WebEx information has changed. See the Training Enrollment Instructions below for details.

On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Provider Web Portal Applications (WebEx)

Friday, Jan. 4, 2019, 1 – 4 p.m.

This course will guide the user through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once applications have been submitted. At the end of this training, the user will be able to:

  • Understand the Provider Enrollment Application processes
  • Track and submit applications using the Status and Management page
  • Navigate to the NCTracks Provider Portal and complete Provider Enrollment Application processes including Provider Enrollment, Manage Change Request (MCR), Re-enrollment, Re-verification, and Maintain Eligibility

Provider Re-credentialing/Re-verification Refresher (WebEx)

Wednesday, Jan. 9, 2019, 1 – 2:30 p.m.
This course serves as a refresher for the steps taken by the provider to complete the Re-verification process through NCTracks. At the end of training, the user will be able to:

  • Explain why provider Re-verification is requested and what the process entails
  • Complete the Re-verification process in NCTracks
  • Update Owners and Managing Relationships if necessary while completing the Re-verification application process

Submitting Institutional Prior Approvals (On-Site)

Tuesday, Jan. 15, 2019, 9:30 a.m. – Noon

This course will cover submitting Prior Approval Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity, inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit Prior Approvals
  • Inquire about Prior Approvals.

Submitting Institutional Claims (On-Site)

Tuesday, Jan. 15, 2019, 1 – 4:30 p.m.

This course will focus on how an authorized user can submit an Institutional claim with emphasis on Long Term Care and Secondary Claims.

At the end of training, you will be able do the following:

  • Enter an institutional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission
  • Void and Replace paid claims.

Submitting Medical Prior Approvals (On-site)

Thursday, Jan. 17, 2019, 9:30 a.m. – noon

Tuesday, Jan. 29, 2019, 9:30 a.m. – noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.

Submitting Professional claims (On-site)

Thursday, Jan. 17, 2019, 1 – 4:30 p.m.

Tuesday, Jan. 29, 2019, 1 – 4:30 p.m.

This course will focus on how to submit a Professional Claim. At the end of training, as an authorized user, the user will be able to do the following:

  • Submit a Professional claim
  • Save a Draft
  • Use Claims Draft Search
  • View results of a claim submission
  • Void and Replace paid claims

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

To access WebEx online training sessions:

  1. From an internet browser, enter the following URL: https://srameeting.webex.com/meet/paynet 
  2. Enter your first and last name 
  3. Enter your email address

If this is your first time using the new CSRA Web Meeting, it is suggested that you begin the process 15 minutes prior to the start of the call. This will allow you sufficient time to download the required software to access the Web Meeting. To hear the audio portion of the class, dial: 1-800-747-5150. Enter Access code: 8700322.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.