Provider Training Available in June 2018

Registration is open for the June 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses: Participants can attend remotely from any location with a telephone, computer and internet connection.

Helpful Hints for Dental Prior Approval and Claim Submission (WebEx)

Thursday, June 7, 2018 1– 3:00pm

At the end of the training session, providers will be able to:

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting Prior Approval via NCTracks or to existing Prior Approval
  • Identify the most common errors when completing American Dental Association form
  • Identify common errors that require requests for Prior Approval additional information.
  • Identify the common mistakes when submitting claims

Provider Web Portal Application (WebEx)

Friday, June 8, 2018 1– 4:00pm

This course will guide you through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once your applications have been submitted. At the end of this training, the provider will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes (Provider Enrollment, Manage a Change Request (MCR), Re-Enrollment, Re-verification and Maintain Eligibility)
  • Track and submit applications using the Status and Management page

2018 Annual NCTracks Regional Seminar – Raleigh, NC

Thursday, June 14, 2018 9:00am – noon

This seminar will provide information on common reasons Enrollment and Manage Change Request (MCR) applications are delayed and how to avoid delays, helpful hints for submitting Prior Approvals, the top 10 denial reasons for Professional and Institutional claims and the resolutions, information on submitting Pharmacy Prior Approvals, expectations when contacting the NCTracks Contact Center and Helpful hints for Family Planning.

2018 Annual Provider Help Center – Raleigh, NC

Thursday, June 14, 2018 1– 3:30pm

Providers can bring individual claim, enrollment and other issues directly to the NCTracks team member for assistance resolving those issues. Registration Required.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.