Provider Training Available in July 2018

Registration is open for the July 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses: Participants can attend remotely from any location with a telephone, computer and internet connection.

 

Provider Web Portal Applications (WebEx)

Monday July 9, 2018, 1 - 4 p.m.

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once applications have been submitted.

At the end of this training, the provider will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes: Track and submit applications using the Status and Management page, Provider enrollment, Manage Change Request (MCR),Re-enrollment, Re-verification, and Maintain eligibility

 

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

Wednesday July 11, 2018, 1 - 2:30 p.m.

This course serves as a refresher for providers to complete the re-verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during re-verification/re-credentialing. (The terms re-credentialing and re-verification are used interchangeably in NCTracks.)

At the end of training, providers will be able to:

  • Understand provider re-verification and why it is required
  • Explain each phase of re-verification
  • Complete the re-verification process in NCTracks
  • Complete a Manage Change Request (MCR) to update invalid or missing provider data

 

Submitting Institutional Prior Approvals (On-Site)

Friday July 13, 2018, 9:30 a.m. - noon

This course will cover submitting prior approval requests with a focus on nursing facilities to help ensure compliance with Medicaid clinical coverage policy and medical necessity, including inquiring about those requests to determine their status.

After completing this course, authorized users will be able to:

  • Submit prior approval requests
  • Inquire about the status of prior approval requests

 

Submitting Institutional Claims (On-Site)

Friday July 13, 2018, 1 - 4 p.m.

This course will focus on how to submit an institutional claim with emphasis on long-term care and secondary claims.

At the end of training, providers who are authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission

 

Provider Web Portal Applications (WebEx)

Tuesday July 17, 2018, 1 - 4 p.m.

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once applications have been submitted.

At the end of this training, providers will be able to:

  • Understand the Provider Enrollment Application processes
  • Navigate to the NCTracks Provider Portal and complete the following Provider Enrollment Application processes: Track and submit applications using the Status and Management page, Provider Enrollment, Manage Change Request (MCR), Re-enrollment, Re-verification, and Maintain eligibility

 

Submitting Professional Claims (On-Site)

Wednesday July 18, 2018, 1 – 4:30 p.m.

This course will focus on how to submit a Professional Claim. At the end of training, authorized users will be able to:

  • Submit a professional claim
  • Save a draft
  • Use Claims Draft Search
  • View results of a claim submission

 

Submitting A Professional Claim – NEMT Provider (WebEx)

Monday July 23, 2018, 9 a.m. - noon

This course will review the process of submitting Non-Emergency Medical Transportation (NEMT) claims through NCTracks. At the end of training, users will be able to:

  • Understand claims terminology
  • Create a professional claim via NCTracks
  • Save a draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission
  • View claim status and make a claim copy
  • Resubmit a claim
  • Void prior claim or replace prior claims
  • Read a remittance advice
  • Complete a prior authorization inquiry

 

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.