NCTracks Provider Training Available in March 2018

Registration is open for the March 2018 instructor-led provider training courses listed below. Slots are limited.

WebEx courses: Participants can be attended remotely from any location with a telephone, computer and internet connection.

On-site courses: Courses are held at CSRA, 2610 Wycliff Road in Raleigh.

Following are details on the courses, including dates, times and how to enroll.

Submitting Institutional Prior Approvals (On-Site)

Thursday, March 1 - 9:30 a.m. to noon

How to submit prior approval (PA) requests, with a focus on nursing facilities, to ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiries to check on the status of a PA request.

Submitting an Institutional Claim (On-Site)

Thursday, March 1 – 1 - 4 p.m.

How to submit an institutional claim through the NCTracks Provider Portal, with a focus on long-term care and secondary claims. At the end of training authorized users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the claims draft search tool
  • Submit a claim
  • View results of a claim submission

Prior Approval Pharmacy (WebEx)

Monday, March 5 - 10 a.m. to noon

How to submit prior approval (PA) requests to ensure compliance with Medicaid clinical coverage policy and medical necessity. At the end of training, providers will be able to:

  • Navigate the NCTracks portal to enter a PA
  • Search and review PA information
  • Identify whether a PA is approved or denied determined by set criteria from business rules

Submitting Medical Prior Approvals (On-Site)
Tuesday, March 6 - 9:30 a.m. to noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to:

  • Submit PA and Managed Care Referrals electronically
  • Conduct electronic inquiries about PAs

How to file a Professional claim (On-Site)

Tuesday, March 6 – 1 p.m. – 4 p.m.

How to submit a professional claim using the secure NCTracks Provider Portal. (Providers will need an NCID username and password to gain access to a secure online environment for submitting claims.) After completing this course, authorized users will be able to:

  • Submit a professional claim
  • Save a draft
  • Use claims draft search
  • Submit a claim
  • View results of a claim submission

Provider Re-Credentialing/Re-Verification (WebEx)

Thursday, March 8 – 1 p.m. – 2:30 p.m.

How to complete the re-verification process through NCTracks, including how to complete and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during re-verification/re-credentialing. (The terms re-credentialing and re-verification are used interchangeably in NCTracks.) At the end of training, providers will be able to:

  • Understand provider re-verification and why it is required
  • Understand each phase of re-verification
  • Complete the re-verification process in NCTracks
  • Complete an MCR for invalid or missing provider data

Annual Seminar (New Bern, NC)

Tuesday, March 27 - 9 a.m. to 4 p.m.

Annual seminars run from 9 a.m. to 4 p.m. at different dates and locations across the state. The first is scheduled for New Bern on March 27. Others are also available in SkillPort for registration; please see the announcement listing the other dates and times.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference about downloading Java, which is required for the use of SkillPort.