Annual NCTracks Regional Seminar Details

Regional Seminars are back! NCTracks Regional Seminars are a great opportunity for new providers and existing providers with new staff who use NCTracks—or anyone who needs refresher training. This in-person training is provided local to you and allows you to meet our Regional Provider Relations Representatives.

NCTracks will conduct four Regional NCTracks Seminars in the coming months. The purpose of these Regional NCTracks Seminars is to help educate new providers, educate new billing staff of existing providers, and serve as a refresher for current and experienced provider staff. Regional seminars allow for participation by more providers, particularly those who cannot travel to attend single Instructor-Led Training classes. They will also allow providers an opportunity to meet and become familiar with their Regional Provider Relations Representatives. It is a learning opportunity and a chance to network.

Each of the seminars runs from 9:00 a.m. to 4:00 p.m. and are offered on different dates and locations across the state. Providers can register for the seminar most convenient for them:

  • New Bern, North Carolina (March 27)
    • Craven County Center, 300 Industrial Drive, New Bern NC
  • Greensboro, North Carolina (April 19)
    • Guilford County Cooperative, 3309 Burlington Rd, Greensboro NC
  • Concord, North Carolina (May 25)
    • Cabarrus County Cooperative, 715 Cabarrus Ave West, Concord NC
  • Raleigh, North Carolina (June 14)
    • CSRA, 2610 Wycliff Rd, Raleigh NC

Seminars will feature the following:

  • Provider Communication booth
  • Hub for guidance on locating provider resources
  • Help Center
  • SMEs from Enrollment, Claims, Prior Approval and Provider Relations to help providers who bring in specific examples

Topics include:

  • Common reasons Enrollment and Manage Change Request (MCR) applications are delayed and how to avoid delays
  • Helpful hints for submitting Prior Approvals
  • Top 10 denial reasons for Professional and Institutional claims and the resolutions
  • Submitting Pharmacy Prior Approvals
  • Expectations when contacting the NCTracks Contact Center
  • Helpful hints for Family Planning

Providers can register for the NCTracks Regional Seminars and the Provider Help Centers in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The sessions for the 2018 Annual Regional Seminar and the Provider Help Center Sessions can be found in the sub-folder labeled ILTs: On-site. Specific dates and times can be selected for registration under the title 2018 Annual Regional Seminar or the Provider Help Center Session. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.

Walk-ins will be allowed based on capacity.

We hope to see you there!