Attention: All Providers NCTracks Provider Training Available in January 2017

Registration is open for several instructor-led training courses for providers that will be held in January 2017. The duration varies depending on the course.

Following are details on the courses, their dates and times and instructions for how to enroll.

Prior Approval - Medical (On-site)

  • Wednesday, January 18 – 9:30 a.m. to 12:00 noon

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to submit Prior Approvals electronically and conduct electronic inquiries about Prior Approvals.

The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Submitting a Professional Claim (On-site)

  • Wednesday, January 18 – 1:00 p.m. to 4:00 p.m.

This course will cover how to submit a Professional (1500/837P) claim within the NCTracks system. At the end of training, the user will be able to:

  • Submit a Professional claim via NCTracks web portal
  • Create a Claim
  • Save a Claim Draft
  • Use Claims Draft Search
  • View results of a claim submission

The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Dental, Optical, Durable Medical Equipment (DME), Physician Fluoride Varnish and Orthotic and Prosthetic (O&P) Prior Approval Service Inquiry (Webex)

  • Monday, January 23 – 1:00 p.m. to 3:00 p.m.
  • Wednesday, January 25 - 9:30 a.m. to 11:30 a.m.
  • Friday, January 27 - 1:30 p.m. to 3:30 p.m.
  • Tuesday, January 31 - 1:00 p.m. to 3:00 p.m.

This course will guide authorized users through the process of submitting Prior Approval Service Inquiries for Eye Refraction, Dental, Visual Aid Limitations and Durable Medical Equipment (DME)/Orthotics and Prosthetics (O&P) service history for recipients.

At the end of training the user will be able to:

  • Submit Eyeglass Confirmation request
  • Submit a Refraction Confirmation service request
  • Submit a Dental Benefit Limitation service request
  • Submit a Flouride Varnish Limitations service request
  • Submit a DME/O&P service history request

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.