NCTracks Provider Training Available in April 2017

Registration is open for several instructor-led training courses for providers that will be held in April 2017. The duration varies depending on the course.

Following are details on the courses, their dates and times and instructions for how to enroll.

Provider Web Portal Applications (Webex)

  • Tuesday, April 4 – 1:00 p.m. to 4:00 p.m.

This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal.  At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Provider Re-Credentialing/Re-Verification Refresher (WebEx)

  • Thursday, April 6 – 1:00 p.m. to 2:30 p.m.

This course serves as a refresher for the steps taken by the provider to complete the Re-Verification process through NCTracks. It also covers the steps to enter information and submit a Manage Change Request (MCR) in the event the user is prompted to complete an MCR during Re-Verification/Re-Credentialing. (The terms Re-Credentialing and Re-Verification are used interchangeably in NCTracks.)

At the end of training, you will be able to:

  • Explain what provider Re-Verification is all about and why it is required.
  • Explain each phase of Re-Verification.
  • Complete the Re-Verification process in NCTracks.
  • Complete a Manage Change Request for invalid or missing provider data.

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting a Professional Claim (On-site)

  • Friday, April 7 - 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit a professional claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a professional claim, save a draft claim, use the Claims Draft Search tool, submit a claim and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Submitting Institutional Prior Approvals (On-site)

  • Tuesday, April 11 – 9:30 a.m. to 12:00 noon

This course will cover submitting Prior Approval (PA) Requests with a focus on nursing facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

ES User Roles, Abbreviated MCR's and Upload Documents (WebEx)

  • Friday, April 14 – 9:00 a.m. to 12:00 noon

This course will guide you through the following enhancements to the provider enrollment application processes:

  • Enrollment Specialist user role
  • Upload supporting documents
  • Abbreviated Manage Change Request (MCR) applications

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Submitting Institutional Claims (On-site)

  • Wednesday, April 19 – 1:00 p.m. to 4:00 p.m.

This course will focus on how to submit an institutional claim via the NCTracks Provider Portal with emphasis on long term care and secondary claims.  At the end of training, providers will be able to enter an institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Prior Approval - Medical (Professional) (On-site)

  • Friday, April 21 - 9:30 a.m. to 12:00 noon

This course will cover submitting prior approval (PA) requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It also will cover PA inquiry to check on the status of a PA Request.  The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

How To Add/Update Credentials (WebEx)

  • Tuesday, April 25 – 1:00 p.m. to 3:00 p.m.

This course will provide instructions for adding and updating licensing or certifications to the provider’s record in NCTracks. Some taxonomy codes require the provider to be licensed, accredited, and/or certified according to the specific laws and regulations that apply to their service type.

 This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.