Upcoming Training Opportunities for Providers in December

Registration is now open for several instructor-led training courses for providers that will be held in December. All of the courses are being offered in-person at the CSC facility in Raleigh. They include hands-on training and will be limited to 45 participants in each course. The duration varies depending on the course. Following are details on the courses, the dates and times they are being offered, and instructions for how to enroll:

Wednesday, December 3 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Medical (Professional)
This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  
 
Wednesday, December 3 - 1:00-4:00 p.m.  - Submitting a Professional Claim
This course will focus on how to submit a Professional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. 
 
Monday, December 8 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Institutional
This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request.  
 
Monday, December 8 - 1:00-4:00 p.m.  - Submitting an Institutional Claim
This course will focus on how to submit an Institutional Claim via the NCTracks Provider Portal.  At the end of training, providers will be able to enter an Institutional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. 
 
Thursday, December 18 - 9:00 a.m. -11:00 a.m. - Recipient Eligibility Inquiry
This course shows authorized users how to use the Eligibility Verification System (EVS), which provides information regarding a recipient's eligibility for services in real time. At the end of the training, the user will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response on the provider portal.
 
 
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: On-site, based on the topic of the course.  Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort.  The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.