NCTracks
Reminder re: Training Opportunities for Providers
This is a reminder that several instructor-led training courses for providers are being offered in the month of June.
All of the remaining courses are being offered in-person at the CSC facility in Raleigh and include hands-on training, limited to 45 participants per course.
The duration varies depending on the course. Slots are still available in each course. Following are details on each of the courses, the dates and times they will be offered, and instructions for how to enroll:
Wednesday, June 11 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Institutional
This is Prior Approval submission training for Institutional providers. This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services and drugs, as well as how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. This course includes hands-on training.
Wednesday, June 11 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting an Institutional Claim
This course will focus on how to submit an Institutional claim. At the end of training, providers will be able to enter an Institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Tuesday, June 17 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Medical (Professional)
This is Prior Approval submission training for Medical (Professional) providers. This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services and drugs as well as how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. This course includes hands-on training.
Tuesday, June 17 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting a Professional Claim
This course will focus on how to submit a Professional Claim. At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Friday, June 27 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Dental
This is Prior Approval submission training for Dental providers. This course shows authorized users how to electronically submit and inquire about prior approvals for dental procedures. This course includes hands-on training.
Friday, June 27 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting a Dental Claim
This course will focus on how to submit a Dental Claim. At the end of training, providers will be able to enter a Dental claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Providers can register for the courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: On-site. (Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort.)