Monday, June 9 9:00-11:00 a.m. (CSC facility in Raleigh)
Recipient Eligibility Verification
In this training providers learn to use the Eligibility Verification System (EVS), which provides information regarding a recipient’s eligibility for services in real time. At the end of training, providers will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response. This course includes hands-on training.
Tuesday, June 10 9:00 a.m. -12:00 p.m. (WebEx)
Provider Web Portal Applications Webinar
This course will guide providers through the process of submitting all types of provider applications found on the NCTracks Provider Portal. This course will also detail what to expect once the applications have been submitted. At the end of this training, providers will be able to understand the Provider Enrollment Application processes and navigate to the NCTracks Provider Portal and complete Provider Enrollment, Manage Change Request (MCR), Re-Enrollment, and Re-verification and Maintain Eligibility, as well as track and submit applications using the Status and Management page. This course is taught remotely via WebEx.
Wednesday, June 11 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Institutional
This is Prior Approval submission training for Institutional providers. This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services and drugs, as well as how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. This course includes hands-on training.
Wednesday, June 11 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting an Institutional Claim
This course will focus on how to submit an Institutional claim. At the end of training, providers will be able to enter an Institutional claim, save a draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Tuesday, June 17 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Medical (Professional)
This is Prior Approval submission training for Medical (Professional) providers. This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services and drugs as well as how to submit Managed Care Referrals and inquire about Managed Care Referrals and Overrides. This course includes hands-on training.
Tuesday, June 17 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting a Professional Claim
This course will focus on how to submit a Professional Claim. At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Friday, June 27 9:30-11:30 a.m. (CSC facility in Raleigh)
Prior Approval Dental
This is Prior Approval submission training for Dental providers. This course shows authorized users how to electronically submit and inquire about prior approvals for dental procedures. This course includes hands-on training.
Friday, June 27 1:00-2:30 p.m. (CSC facility in Raleigh)
Submitting a Dental Claim
This course will focus on how to submit a Dental Claim. At the end of training, providers will be able to enter a Dental claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course includes hands-on training.
Providers can register for the courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled
ILTs: On-site and
ILTs: Remote via WebEx, depending on the format of the course. (Refer to the
Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort.)