NCTracks
Provider Job Aids and Training for MCR Changes
As noted in the June 16 announcement (see link below), important changes were made to the Manage Change Request (MCR) process in NCTracks that simplify the process for those who submit MCRs.
Several new Job Aids and Participant User Guides (PUGs) have been created to assist providers in taking advantage of the new features of the Manage Change Request:
Assign the Enrollment Specialist User Role and Assign/Reassign Applications - Job Aid
Upload Supporting Documents to Various Applications - Job Aid
Enrollment Specialists Participant User Guide - PUG
Abbreviated Managed Change Request Applications - PUG
Registration is also open for an instructor-led training course for providers about the new MCR process. The same course is being offered on multiple dates. This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.
Following are details on the course, the dates and times it is being offered, and instructions for how to enroll in the course and access the Job Aids and PUGs:
ES User Role_Abbreviated MCR_Upload Documents (WebEx)
Friday, August 7 - 9:00 a.m. to 12:00 p.m.
Tuesday, August 11 - 1:00 p.m. to 4:00 p.m.
Thursday, August 20 - 9:00 a.m. to 12:00 p.m.
Course Overview:
This course will guide providers through the enhancements to the provider enrollment application processes.
Course Objectives:
At the end of training, providers will be able to:
· Explain the Enrollment Specialist user role
· Identify the Abbreviated Manage Change Request (MCR) applications
· Upload supporting documents
(Additional sessions will be offered in the coming months, but providers are encouraged to take the training as soon as possible.)
Training Enrollment Instructions:
Providers can register for the WebEx course in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The course can be found in the sub-folder labeled ILTs: Remote via WebEx.
PUGs are located in the sub-folder labeled ILT Guides. Job Aids can be found under the folder heading User Guides (reference library), in the sub-folder labeled Reference Documents.
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.