Attention: State Operations Users Training for State Operations Users in February 2020

An instructor-led training course for State Operations Users is available on-site in February 2020. This course is now available for registration (see registration instructions below.)


NLI-State Refresher (On-site)

Thursday, February 13, 2020, 10:00 a.m. – 12:00 p.m.

This course will guide State authorized users through searching, requesting, and understanding the Non-Live Interaction (NLI) Process within NCTracks. At the end of this training, authorized users will be able to:

  • Submit an NLI request
  • Understand the NCTracks Call Center and functional areas' responsibilities
  • Search for an NLI within NCTracks


Registration Instructions

State Operations Users can register for courses in SkillPort. Log onto the secure NCTracks Operations Portal and click the “Other” tab to select “Learning Management System.” Once in SkillPort, select “State Operations Training” under “Catalog” and open the appropriate folder labeled "On-site.” Refer to the Quick Links on the public Operations Portal home page for detailed instructions on how to use SkillPort.