New FAQs and Forms Added to Update Office Administrator

Two new Frequently Asked Questions (FAQs) were added to the FAQ page devoted to NCTracks User Setup & Maintenance and one existing FAQ was updated. (See link below.) Each of these FAQs addresses different situations in which information may need to be changed regarding the Office Administrator of a provider organization.

NCTracks User Setup & Maintenance FAQ page

The FAQs are:

  • I have forgotten my Office Administrator password and I am unable to answer my security question to reset my password. What do I do?
  • The Office Administrator is no longer available and I am unable to access the NCTracks provider record - Individual Providers
  • The Office Administrator is no longer available and I am unable to access the NCTracks provider record - Organization Providers

Each of the FAQs has a different form associated with it, which is linked to from the FAQ. The forms can also be found on the Provider Policies, Manuals and Guidelines page.