Get Assistance at the NCTracks Provider Help Center - New Site Added

The NCTracks team is again offering an in-person Provider Help Center. NCTracks staff from provider enrollment, provider relations, claims, and prior approval will be on site at various locations to assist NC providers with questions or concerns regarding NCTracks. No appointment is necessary. Providers will be assisted on a first come, first served basis.

For providers to get the most out of these sessions, please bring specific examples of issues. The more details that can be provided about the problems, such as screen shots, NPI numbers, TCNs (claim numbers), denial codes, etc., the more help the NCTracks team will be able to provide.

The schedule for the NCTracks Provider Help Center is below, including a new site in Hudson on Wednesday:

12/11/13 11am – 3pm Foothills Help Center
The Robbins Center
526 Mountain Road
Hudson, NC 28638
12/12/13 9am – 5pm MAHEC Education Building
Cherokee Room 121
Hendersonville Rd
Asheville, NC 28803
12/17/13 9am – 5pm SEAHEC
Area Health Education Center
2511 Delaney Avenue
Wilmington, NC 28403
12/18/13 9am – 4pm SEAHEC
Area Health Education Center
2511 Delaney Avenue
Wilmington, NC 28403