Bank for NCTracks payments changing from Wells Fargo to Bank of America on September 3

The Office of the State Controller has elected to change which bank handles EFT transmissions for State payments. Beginning with the September 3 checkwrite, payments from NCTracks will be made from Bank of America instead of Wells Fargo. No specific action is required by providers, but there are a few situations of which you should be aware:

- The timing of posting and availability of funds to provider bank accounts depends on the provider’s financial institution. Beginning with the September 3 checkwrite, Bank of America customers will likely see their payments on Wednesday afternoon. Other providers will see payments in their accounts on Thursday afternoon.

- It is recommended that you not submit any Manage Change Requests to change your provider EFT banking information between August 25 and September 8. Any change made during this time period could potentially interrupt payment distribution from NCTracks.

This change in banks does not affect the mailing addresses or lockboxes used by NCTracks.

If you have any questions concerning the impacts noted above, please contact the NCTracks Call Center at 1-800-688-6696 or NCTracksprovider@nctracks.com.