Issue with NCTracks Eyeglass Prior Approval Requests

NCTracks is aware of an issue involving the NCTracks Provider Portal. The portal is not accepting prior approval (PA) requests for eyeglasses entered with only a Sphere value. When only the Sphere value is entered, an error message is returned stating, “Either Cylinder Right or Axis Right needs to have a value.” As a temporary work around, to force the PA request to be suspended for review and correction in NCTracks before being transmitted to Nash Optical Plant for fabrication, providers should make the following entries:

  1. For any prescription (Rx), right or left lens, that contains a cylinder correction, enter the actual Rx for that lens.
  2. For any Rx, right or left lens, that is spherical (does not have a cylinder/axis value),
  • Enter the 0.01 in the Cylinder field and 001 in the Axis field. 
  • In the ‘Notes for Optical Lab’ field, type ‘no cylinder’ and indicate Right, Left or Both lens(es).  

The NCTracks team will review the request and correct the Rx entry before transmitting to Nash Optical Plant.