Issue Resolved - PA Letters Posting to Message Center Inbox

Earlier this month, providers were not receiving the Request for Additional Information and Adverse Decision letters (related to a Prior Approval request) in their secure NCTracks Provider Portal Message Center Inbox. They were receiving them in the US postal mail.

This issue has been resolved. Going forward, providers should receive the PA letters in their Message Center Inbox. However, the letters generated prior to the issue being resolved will not be posted to the Inbox, since they were already mailed.