Adjustments and Refunds FAQs

This list reflects answers to frequently asked questions regarding Claim Adjustments and Refunds.

1. How do I submit a claim adjustment to NCTracks?

See the User Guide entitled "How to Submit Claim Adjustments and Time Limit and Medicare Overrides" on the Adjustments and Refunds page of the NCTracks Provider Portal for detailed instructions.
2. How long does it take for adjustments to process?

Adjustments are processed within the checkwrite schedule
3. How do I submit a refund to NCTracks?

See the User Guide entitled "How to Submit Claim Adjustments and Time Limit and Medicare Overrides" on the Adjustments and Refunds page of the NCTracks Provider Portal for detailed instructions.