NCTracks Provider Training Available in February 2018

Registration is open for several instructor-led training courses for providers that will be held in February 2018. The duration varies depending on the course. WebEx courses are limited to 115 participants. They can be attended remotely from any location with a telephone, computer and internet connection. On-site courses include hands-on training and are limited to 45 participants. They are offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. Following are details on the courses, including dates, times and how to enroll.
 
February 1, 2018
 
Submitting Institutional Prior Approvals (On-Site) 9:30 am - 12:00 pm

This course will cover submitting Prior Approval Requests with a focus on Nursing Facilities, to help ensure compliance with Medicaid clinical coverage policy and medical necessity, inquiring about those requests to determine their status. After completing this course, authorized users will be able to:

  • Submit Prior Approvals
  • Inquire about Prior Approvals

 

Submitting Institutional Claims (On-Site) 1:00 pm to 4:00 pm

This course will focus on how to submit an Institutional claim with emphasis on Long Term Care and Secondary Claims. At the end of training authorized Users will be able to:

  • Enter an institutional claim
  • Save a draft
  • Use the Claims Draft Search tool
  • Submit a claim
  • View results of a claim submission

 

February 14, 2018
 
Dental/Orthodontic Prior Approvals (WebEx) 9:30 am - 12:00 pm

This course shows authorized users how to electronically submit and inquire about prior approval requests for dental and orthodontic procedures. At the end of this training the user will be able to:

  • Submit dental prior approvals requests
  • Inquire about dental prior approval requests

 

Dental/Orthodontic Claims (WebEx) 1:00 pm - 4:00 pm

This course will focus on how to submit a Dental and Orthodontic Claims. At the end of training authorized Users will be able to:

  • Create a Dental Claim via the NCTracks web portal
  • Submit a Dental Claim
  • Save a Draft Claim
  • Use Claims Draft Search
  • Submit a Claim
  • View results of a Claim submission

 

February 20, 2018

Submitting Medical Prior Approvals (On-Site) 9:30 am - 12:00 pm

This course shows authorized users how to electronically submit and inquire about prior approvals for different kinds of medical services. After completing this course, authorized users will be able to:

  • Submit Prior Approvals and Managed Care Referrals electronically
  • Conduct electronic inquiries about Prior Approvals

 

Submitting Professional Claims (On-Site) 1:00 pm - 4:30 pm

The NCTracks Provider Portal uses your NCID username and password to gain access to a secure online environment for submitting claims. This course will focus on how to submit a Professional Claim. After completing this course, authorized users will be able to:

  • Submit a Professional claim
  • Save a Draft
  • Use Claims Draft Search
  • Submit a claim
  • View results of a claim submission

Training Enrollment Instructions
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course. 
 
Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.