NCTracks Provider Training Available in May 2017

Registration is open for two instructor-led training courses for providers that will be held in May 2017. The duration varies depending on the course.

Following are details on the courses, their dates and times and instructions for how to enroll.

Dental Helpful Hints (WebEx)

  • Wednesday, May 17 – 1:00 p.m. to 3:00 p.m.

This course will provide users with information regarding helpful hints for Dental prior approval and claim submission within NCTracks:

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting Prior Approval via NCTracks or to existing Prior Approval.
  • Identify the most common errors when completing American Dental Association form.
  • Identify common errors that require requests for Prior Approval additional information.
  • Identify the common mistakes when submitting claims

This course is taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Prior Approval - Pharmacy (On-Site)

  • Thursday, May 25 – 1:00 p.m. to 3:00 p.m.

This course will cover submitting Pharmacy Prior Approval (PA) Requests, to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the Pharmacy PA Request.

The course is being offered in-person at the CSRA facility at 2610 Wycliff Road in Raleigh. It includes hands-on training and will be limited to 45 participants.

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.