NCTracks Provider Training Available in June 2017

Registration is open for two instructor-led training courses for providers that will be held in June 2017. The duration varies depending on the course. Both courses will be taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection.  The WebEx will be limited to 115 participants.

Following are details on the courses, their dates and times and instructions for how to enroll.

Dental Helpful Hints (WebEx)

  • Thursday, June 8 – 1:00 p.m. to 3:00 p.m.

This course will provide users with information regarding helpful hints for Dental prior approval and claim submission within NCTracks:

  • Identify the three (3) methods of Prior Approval submission.
  • Identify how to upload documents when submitting Prior Approval via NCTracks or to existing Prior Approval.
  • Identify the most common errors when completing American Dental Association form.
  • Identify common errors that require requests for Prior Approval additional information.
  • Identify the common mistakes when submitting claims

Submitting A Time Limit Override Request (WebEx)

  • Friday, June 9 - 1:00 p.m. to 4:00 p.m.

This course will guide authorized users through the Time Limit Override Request process using the Delay Reason Code (DRC), which is available to providers on the claim transactions using the NCTracks Provider Portal.

At the end of this training the user will be able to:

  • Indicate Time Limit Override request using the Delay Reason field on a claim.
  • Explain the Delay Reason Code
  • Attach an Explanation of Benefits (EOB) document to a claim
  • Submit a claim

Training Enrollment Instructions

Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folder labeled ILTs: Remote via WebEx.

Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.