NCTracks
Upcoming Provider Training in February 2015
Registration is now open for several instructor-led training courses for providers that will be held in February 2015. The duration varies depending on the course. Following are details on the courses, the dates and times they are being offered, and instructions for how to enroll:
Thursday, February 5 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Institutional
This course will cover submitting Prior Approval (PA) Requests for Institutional providers to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Thursday, February 5 - 1:00 p.m. to 4:00 p.m. - Submitting an Institutional Claim
This course will focus on how to submit Institutional (UB-04) Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Institutional claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Wednesday, February 11 - 1:00 p.m. to 4:00 p.m. - Submitting Dental and Orthodontic Claims
This course will focus on how to submit Dental and Orthodontic Claims via the NCTracks Provider Portal. At the end of training, providers will be able to enter Dental and Orthodontic claims, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course will be taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.
Friday, February 13 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Dental and Orthodontic
This course will cover submitting Prior Approval (PA) Requests for Dental and Orthodontic procedures to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval Inquiry to check on the status of the PA Request. This course will be taught via WebEx and can be attended remotely from any location with a telephone, computer and internet connection. The WebEx will be limited to 115 participants.
Wednesday, February 18 - 9:00 a.m. to 11:00 a.m. - Recipient Eligibility
In this training providers learn to use the Eligibility Verification System (EVS), which provides information regarding a recipient’s eligibility for services in real time. At the end of training, providers will be able to submit an Individual Recipient Eligibility Inquiry, submit a Batch Eligibility Inquiry, and view an Eligibility Response. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Tuesday, February 24 - 9:30 a.m. to 12:00 p.m. - Prior Approval - Medical (Professional)
This course will cover submitting Prior Approval (PA) Requests to help ensure compliance with Medicaid clinical coverage policy and medical necessity. It will also cover Prior Approval inquiry to check on the status of the PA Request. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Tuesday, February 24 - 1:00-4:00 p.m. - Submitting a Professional Claim
This course will focus on how to submit a Professional Claim (1500) via the NCTracks Provider Portal. At the end of training, providers will be able to enter a Professional claim, save a Draft claim, use the Claims Draft Search tool, submit a claim, and view the results of a claim submission. This course will be taught at the CSC facility in Raleigh. The course includes hands-on training and will be limited to 45 participants.
Providers can register for these courses in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled ILTs: On-site or ILTs: Remote via WebEx, depending on the format of the course. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.