NCTracks
Provider Help Center at Raleigh Seminar Today
In conjunction with the Regional Seminar being held today in Raleigh, there will also be a Provider Help Center. The Provider Help Center provides one on one assistance to providers. NCTracks staff from Claims, Provider Enrollment, Provider Relations and Prior Approval will be available on site to assist registered attendees with questions or concerns regarding NCTracks (EDI, and Finance staff will be available by phone, if there are questions in those areas). For providers to get the most out of these sessions, please bring specific examples of issues.
Providers should register through SkillPort, separate from the seminar, for either the morning or afternoon Provider Help Center sessions and it is limited to 21 providers per seminar. After all registered Help Center participants have been assisted, and if time permits, the NCTracks staff will see other seminar participants on a first come, first served basis.
Announcement re: NCTracks Regional Seminars
Registration Instructions:
Providers can register for the NCTracks Regional Seminars and the Provider Help Centers in SkillPort, the NCTracks Learning Management System. Logon to the secure NCTracks Provider Portal and click Provider Training to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The sessions for the Seminar and the Provider Help Center can be found in the sub-folder labeled ILTs: On-site. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.
We hope to see you there!