ITP Claim Pricing Functionality in NCTracks

Coming January 4, 2015, claim pricing functionality for Infant-Toddler Program (ITP) claims will be implemented in NCTracks. This will allow the ITP claims to be processed automatically by the system, instead of the current manual review process. This change will also provide quicker disposition of ITP claims submitted.

As a result of the manual review process, some providers may have had ITP claims denied, pended, or paid incorrectly since go-live on July 1, 2013: 
  • Claims  that are currently pending will be recycled, so they will be processed automatically.  No action is required by providers.
  • Claims that were denied can be resubmitted by the provider as a new claim.
  • Claims that were paid incorrectly can be addressed by the provider submitting a replacement claim.
Training on the submission of professional (1500) claims is available in SkillPort, the NCTracks Learning Management System. Providers can register for these courses by logging on to the secure NCTracks Provider Portal with your NCID and clicking the Provider Training button to access SkillPort. Open the folder labeled Provider Computer-Based Training (CBT) and Instructor Led Training (ILT). The courses can be found in the sub-folders labeled CBTs and ILT Guides, depending on the format of the training material. Refer to the Provider Training page of the public Provider Portal for specific instructions on how to use SkillPort. The Provider Training page also includes a quick reference regarding Java, which is required for the use of SkillPort.
If you have any questions or need assistance, please contact the CSC Help Desk at 1-800-688-6696.