Common billing error on Institutional portal claims - Admit Date and Hour

A common billing error found in Institutional claims submitted through the NCTracks Provider Portal involves Admission Date and Admission Hour. Both Admission Date and Admission Hour are optional fields on the portal, but if you enter one of them, you have to enter both. Numerous occurrences have been found where providers billed Inpatient, Nursing Home, and Mental Health claims on the portal and entered only the Admission Date or the Admission Hour, but not both, which results in the denial of the claim. Affected providers will need to resubmit the claims.