A Message from NCTracks on Behalf of NC Medicaid NC FAST ePASS Mobile Application Update

This week, the North Carolina Department of Health and Human Services (NCDHHS) is launching an improved, mobile-friendly online application for Medicaid and Food and Nutrition Services that will help support social distancing and beneficiary applications from home during the COVID-19 pandemic. North Carolina’s online application portal, ePASS, has been improved with new and updated features that will provide an easier user experience with specific enhancements to be more mobile-friendly.

Updated features include:

• Improved look and feel making navigation easier on mobile devices
• Fewer questions and enabling applicants to only answer questions applicable to them
• Personalized dashboards with important account information and notifications
• Guidance placed throughout the site based on frequently asked questions
• Ability to attach documents easily
• Links to relevant program information
• Links to paper applications and voter registration

The new initiative provides an experience that is streamlined, mobile-friendly and easier for the user. These changes do not impact any previously submitted application. Any questions about existing applications will still be directed to the County DSS offices.

To learn more about the new features of NC FAST’s ePASS upgrade, visit the NC Medicaid / Health Choice webpage or the NCDHHS Food and Nutrition Service webpage. The attached flyers (English/Spanish) can be printed and shared with Medicaid beneficiaries, as appropriate. They also are available online.