NCID Requirement

In order to protect the privacy of providers and recipients who receive services from the N.C. Department of Health and Human Services (DHHS), the NCTracks Contact Center is required to verify the identity of all callers.

Required Any Two of the Following
  • NCID (New Requirement)

 

  • If the caller is not the provider:
    • Callers First and Last Name 
    • Callers Phone Number
    • Relationship to Provider 
  • National Provider Identifier (NPI)
  • Atypical Provider ID
  • Provider Address and Phone Number
  • Provider Legal Name
  • Provider Primary Email

Note: If the caller does not have an NCID, they can contact their Office Administrator (OA) for assistance or visit the NCID website to register.

Callers that are unable to verify two pieces of information or are unable to provide the required contact information, unfortunately will not be able to be assisted. Callers may still access the provider portal or AVRS system to gain additional information on claims or eligibility status.

 

Who in my organization needs to have an NCID?

All staff who are provisioned to access a provider's record, training or have view or update rights to the provider record to include claims and prior approvals in the NCTracks Provider Portal will need to acquire their own North Carolina Identity (NCID) Management-issued user ID and password.

For more general questions on NCID, please see the General FAQ page.