NCTracks Call Center Closed for Memorial Day Holiday

The NCTracks Call Center will be closed Monday, May 27, in observance of the Memorial Day holiday. (The Pharmacy Prior Approval Unit will be open holiday hours from 7:00 a.m. to 6:00 p.m.)

In keeping with the published approved 2019 checkwrite schedule, because of the federal holiday, the checkwrite date will be on Wednesday, May 29. The posting and availability of funds to provider bank accounts will depend on the provider's financial institution. Bank of America customers should see their payments in their accounts on the day that the EFT is processed, which will be Thursday (5/30/2019). Providers who bank at other financial institutions should see payments the business day following the date that the EFT is processed, which will be Friday (5/31/2019) afternoon. (Some may post sooner.)