Attention: All Providers Upload Documents in NCTracks Provider Portal

Effective April 1, 2017, providers must submit all attachments to the following applications electronically through the NCTracks Secure Provider Portal Status and Management web page:

• Enrollment
• Re-enrollment
• Manage Change Request (MCR)
• Change Office Administrator (OA)
• Maintain eligibility
• Re-verification

CSRA will not process any mailed, faxed or emailed documents received on or after April 1, 2017.

The NCTracks “Upload Documents” option allows an authorized user to submit attachments electronically after an application has been submitted. If CSRA requests additional information, providers will be required to upload the requested additional documentation.

The Office Administrator (OA) can access the “Upload Documents” button from the Final Steps page of the application or from the Upload Documents hyperlink on the Status and Management web page. The Enrollment Specialist (ES) can access the Upload Documents hyperlink from the Status and Management page.