Updates to Frequently Asked Questions
Updates have recently been made to several categories of Frequently Asked Questions (FAQs) on the NCTracks Provider Portal, including:
Manage Change Request FAQs – based on questions asked during training on MCR changes
ICD-10 FAQs – based on questions received in the ICD-10 Inbox
NCTracks Glossary – based on questions posed to Provider Relations Representatives
In many cases, providers may be able to save time and a phone call to the Contact Center by checking the FAQs first.