Reminder- MCR/Re-Enrollment Application in Progress when "N/A" Displayed

When providers are on the Status and Management page of the secure NCTracks Provider Portal to complete a Manage Change Request (MCR) or Re-Enrollment application, view each section before starting. The Record Results under the Manage Change Request section lists the NPIs for which your NCID has access. When there is a saved draft MCR or application for the NPI, providers will see "N/A" under the Select column of the Record Results. This happens because an Enrollment Specialist or a former Office Administrator (OA) started a MCR or application but has not completed it.

In order to continue with submission of the new MCR/Re-Enrollment application, the draft would need to be completed or deleted. OAs would need to check with each Enrollment Specialist who has access to that NPI to see if they have a saved draft. If it is left unattended, the draft will automatically delete after 90 days.