Attention: Optical Providers Request Begin Date on Prior Approvals for Visual Aids

When entering prior approval (PA) requests in the NCTracks Provider Portal, the Request Begin Date should be the current date (i.e. the day the request is being submitted) AND the request should be entered under the correct Health Plan on the current date.  PA requests are being received from providers with backdated and future Request Begin Dates.  This can result in voided or denied requests for visual aids.
 
The Request Begin Date is the first line on the Detail page of the NCTracks Provider Portal submission for visual aid prior approval requests.
 
In addition, providers are reminded not to enter Procedure Codes when submitting prior approval requests for visual aids.  Entering procedure codes will result in only partial payment for dispensing fees.