Change Management Login

Individual & Business Users

These instructions are for Individual and Business users only, not Local and State Government users.

1.     Login to the MyNCID portal at https://myncidpp.nc.gov/with your NCID Username and Password.

2.     You will see the Profile Information page upon successful login.

3.     Click on the MFA tab on your profile page.

4.     Click on the ADD ENROLLMENT button on the bottom right.

5.     A pop-up window will appear prompting you to choose an MFA method. Please note that office phone extensions are not supported.

6.     Follow the onscreen prompts to add your chosen MFA method.

For detailed instructions, including images of each step, refer to the NCID User Guide for MFA.

These updates will impact you on Sept. 15, 2024. Once these updates are implemented, you are no longer required to access and maintain MFA using https://tmfamobile.nc.gov/userportal. All profiles, including MFA, will be managed through https://myncidpp.nc.gov/ after implementation.

If you encounter issues during login or authentication, please contact the Department of Information Technology (DIT) helpdesk at 919-754-6000 or 800-722-3946.

For more information and training videos, visit the NCID Citizen Identity Project | NCDIT training page.

State & Local Government (Internal NCID) Users

If you are using the State Integrated HR-Payroll System (Beacon, LMS) no action is required as you are already enrolled in MFA.  

1. Go to https://ncidpp.nc.gov/ and sign in using your NCID username and password, to ensure your NCID account is in good standing. If you see any error, please reach out to NCMMIS Security team(Matthew Clark), and get the issue resolved before proceeding with next step.
2. Go to  https://account.activedirectory.windowsazure.com/proofup.aspx?whr=nctestconnect.onmicrosoft.com.
3. Sign in using your NCID username followed by @nctest.org (e.g., If your NCID username is jdoe1 you will enter jdoe1@nctest.org).
4. Enter your NCID password.
5. Choose “Security Info” from the tabs on the left side of the screen.  
6. Click “Add sign-in method.” Phone number is the recommended sign-in method.
7. Choose “Phone Number” from the drop down menu.
8. Click “Add”.
9. Enter your phone number.
10. Select “Receive a code” or “Call me”.   
11. Click “Next”.
12. If you chose to:

a)    Receive a code: Enter the security code you received to authenticate.

b)    Receive a call:  Follow the instructions on the call to complete authentication.

These updates will impact you on Sept. 15, 2024. Once these updates are implemented, you are no longer required to access and maintain MFA using https://tmfamobile.nc.gov/userportal. All profiles, including MFA, will be managed through https://account.activedirectory.windowsazure.com/proofup.aspx?whr=nctestconnect.onmicrosoft.com  after implementation.

Thank you for your prompt attention to this matter. If you encounter issues during login and/or authentication refer to  Multifactor Authentication | NCDIT

 Please contact prakash.talreja@dhhs.nc.gov, surya.venkata@dhhs.nc.gov .